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Opening remarks
  • The Hon. Jillian Skinner
  • Dr Karen Luxford
  • Dr Nicola Dunbar
 
From the top - what makes leading patient-based health care services tick?
  • Dr Karen Luxford
    Director, Patient Based Care Clinical Excellence Commission
 
Leadership strategies for driving patient centred care – lessons from leading health care organisations
  • Dr Susan Frampton
    President, Planetree, USA
 
Governance decision making: Can patients’ (and relatives’) feedback make a difference?
  • Dr Jocelyn Cornwell
    Director, Point of Care The Kings Fund, UK
 
Partnerships that work – Engaging patients in improving the quality of care
  • Ms Alicia Wood
    Chair, Partnering With Patients Advisory Committee and Consumer Advisor, Clinical Excellence Commission
 
Levers and drivers to drive change
  • Dr Nicola Dunbar
    Program Manager, Australian Commission on Safety and Quality in Health Care
 
Organisational story telling – leaders engaging staff
  • Dr Karen Luxford
    Director, Patient Based Care, Clinical Excellence Commission
 
The organisational spaces we create and their impact on patient care
  • Prof. Ian Forbes
    Australasian Director, International Academy for Design & Health, Adjunct Professor, University of Technology, Sydney
 
Moving beyond the rhetoric....... Video and panel discussion:
  • Dr Jocelyn Cornwell, The Kings Fund, UK
  • Dr Susan Frampton, Planetree, USA
  • Ms Alicia Wood, Clinical Excellence Commission Consumer Advisor
  • Ms Mary Draper, Chair, Health Issues Centre, VIC
  • Prof. Ian Forbes, Health Planner/Architect
  • Dr Antonio Penna, Director,NSW Department of Health
 
How can you make improving patient centred care central to your organisation?
Organisational Status – group discussion
Interactive discussion
  • Facilitators – Dr Jocelyn Cornwell, Dr Susan Frampton & Ms Alicia Wood
 
 
Governance setting the strategy for a focus on improving the patient experience of care
  • The Hon Ron Phillips
    Chair, Sydney Local Health District Board
 
 
Summation & Close